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Cloud Communications Company Telesphere Discusses Advanced Contact Center Space
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Cloud Communications Company Telesphere Discusses Advanced Contact Center Space

October 17, 2011

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By Carrie Schmelkin,
Director of Content Marketing, Content Boost

From demoing its new product releases to leading a panel discussion titled “Top 10 Reasons SMB’s Need Not Fear the Cloud,” cloud communications company Telesphere (News - Alert) was quite busy at ITEXPO West in Austin, Texas, last month. However, the hosted service provider did find the time to sit down with TMCnet for a video interview.


During ITEXPO (News - Alert), Telesphere CTO Sanjay Srinivasan told TMCnet that its booth was abuzz with participants as the cloud communications company demoed its various products and discussed its new announcement in the advanced contact center space.

“We have been working in the hosted space and the upper tier of the SMB space and one of the needs the sector has had is to move their advanced contact center to hosted, but there hasn’t been a product that meets advanced contact center needs like multimedia-based contact, cradle-to-grave reporting on calls, whispering,” Srinivasan said. “These capabilities exist in high-end, capital intensive premises deployments but haven’t existed in the private deployment model in the hosted space. We have partnered with CosmoCon in delivering that service to businesses.”

Right before ITEXPO, Telesphere announced that it had forged a relationship with CosmoCon to provide businesses and contact center operators with a comprehensive, zero-capital expenditure suite of cloud-based interaction management services and tools that enhance customer satisfaction.

Telesphere’s relationship with CosmoCon will provide business and contact center operators with a whole range of hosted contact center applications such as: email, VoIP and chat; skills-based routing; cradle-to-grave reporting; and an intuitive graphical call-flow designer, among other things.

“The biggest thing that is resonating with people who are attending the demonstrations is the fact that we are now with this product able to bridge that gap,” Srinivasan said of the demoing the new release. “One of the common problems in an advanced contact center is cradle-to-grave reporting. They want to know when a call comes into the contact center how did it end. They don’t want to have to figure that out with call detail records themselves; they want the system to tell them.”

To hear more about Telesphere and how ITEXPO went for the cloud communications company, watch the video below.  


Carrie Schmelkin is a Web Editor for TMCnet. Previously, she worked as Assistant Editor at the New Canaan Advertiser, a 102-year-old weekly newspaper, covering news and enhancing the publication's social media initiatives. Carrie holds a bachelor's degree in journalism and a bachelor's degree in English from the S.I. Newhouse School of Public Communications at Syracuse University. To read more of her articles, please visit her columnist page.

Edited by Stefanie Mosca
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